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Help Center

Our Help Center contains many articles to help you get the most out of Certify'em.

Explore some of our most popular articles below!

Articles to Get You Started:

Detailed step-by-step instructions to get you started. Or watch our 2 minute quickstart video instead. ▶️
How to create your own certificate template
Frequently Asked Questions (FAQs)

Articles to Help Resolve Common Issues:

Why is Certify'em not loading? (covers "drive.google.com refused to connect", only see "Help" option, and more)
Why are emails and/or certificates not sending?
Why are emails being rejected/bounced?
I got an email saying access to my exam has been disabled. Why?

Other Popular Articles:

How to cancel your subscription.
How to update your payment card.
How to use merge tags in certificates and emails
Setting up Advanced Options to customize messages shown to exam-takers, certificate type, share via Drive, and more.
How to issue certificates at a later time.
How to create an "exam" that's not worth any points, such as for attendance.
How to run a webinar with Certify'em.
How to show exam-takers their score, even if they didn't pass.
How to include a QR Code on my certificate.

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