Certificates Not Sending

Why won't certificates send to exam-takers?

There are several common reasons why exam-takers may not be receiving certificates:

  • Certification is not currently turned "ON" in your exam (check the Certify'em controls).
  • You have not specified the passing percentage you intended.
  • You have exceeded your daily email quota (see FAQs). In this case you should have received an email about this beforehand.
  • You have other Forms Add-ons installed and enabled which may be interfering with Certify'em. Try disabling or removing them.
  • The email is being sent, but is being marked as SPAM by the recipient.

If none of these common issues seem to be the cause, you can also check:

  • Do you still have "Owner" or "Edit" permissions on the Google Form/Quiz where you installed Certify'em? If not, certificates cannot be sent. If this was unintentional, have the person who now owns the Quiz add you back with 'Edit' access, or as the Owner. If that is not possible, then have that person uninstall and then re-install the Certify'em Add-on themselves.
  • Check the Certificate Records spreadsheet for a sheet called "Errors", which may point to some other problem.