Please use the list of FAQs below to answer common questions and resolve common issues. Also see our Help Center for more detailed articles.

What is Certify'em?

Certify'em is an "Add-on" for Google Quizzes. It extends the functionality of Quizzes by allowing you to send a certificate when someone passes, and keep certification records.

Who makes Certify'em?

Certify'em was created by Dave Abouav, an independent software developer with years of experience creating Add-ons and Google Apps Scripts, including one of the top installed Add-ons for Google Spreadsheets: Flubaroo.

Certify'em is not a Google product or project.

Is it free to use?

Much of the functionality of Certify'em is available for free. Some additional features, as well as the removal of the "Made for free with Certify'em" attribution label, are available in the Certify'em Gold and Certify'em Platinum plans.

How can I remove the "Made for free with Certify'em" message?

To remove the "Made for free with Certify'em" attribution label, you can upgrade from the free version of Certify'em to either Certify'em Gold or Certify'em Platinum.

How do I cancel my paid subscription?

You can request cancellation of your subscription to Certify'em Gold or Platinum by filling out this form. Be sure to enter the email address associated with your subscription. You will receive a response within 3 business days.

Why do I need a Google account?

Certify'em builds on top of Google Quizzes (aka "Forms"). These are stored in your Google Drive account, and hence a Gmail or G Suite account is needed for use. Certify'em also stores certification records in a Google Spreadsheet in your account.

How many certificates can I send?

If you're using a regular Gmail account, you can send up to 100 certificates per day*. If you're using a paid G Suite account, you can send up to 1,500 certificates per user per day*. These limits are imposed on Add-ons by Google, and not by Certify'em.

If you reach the limit, your exam will stop accepting responses until your daily email quota resets. This is to ensure that exam-takers can always receive a certificate if they take your exam. Users visiting your exam will see a message like "This exam is not currently accepting submissions. Please check back again later." See this article for more on limits and quotas.

* Assumes no other installed Add-ons that are also sharing this daily email quota. The higher G Suite limit of 1,500 can take several billing cycles to kick in for new customers. Read this article for more information on Certify'em and G Suite.

How do I install Certify'em?

Visit the G Suite Marketplace page and click on the INSTALL button. Authorize Certify'em to run in your account and get started. See the Instructions for more details.

Why must I authorize Certify'em to run in my account?

To do its job, Certify'em has to interact with certain files in your Google Drive, send email to exam-takers, and do other tasks essential to its operation. Google requires that Certify'em ask your permission for this type of access.

We only ask for this access so we can:

  • Grade Quizzes (aka "Forms") in your Google Drive upon exam submission.

  • Open your custom certificate templates (Google Docs).

  • Send emails to exam-takers (as you).

  • Create certification records in a Spreadsheet in your Google Drive

  • Track anonymous usage statistics (shown as "connect to an external service")

Does Certify'em look at or share my data?

Certify'em will never share your information. In fact, all of your information stays in your Google account (Drive and Gmail) and never resides on our servers. And Certify'em will never look at files in your Google Drive other than those it creates itself, or those which you specify to use as custom certificate templates.

What happens if someone doesn't receive, or loses their certificate?

All emails are sent from your Gmail or G Suite account, meaning they can be found in your "Sent" mail folder. Just search your Sent mail folder for the email (with attached certificate) and then forward it to the person.

If you are a Platinum subscriber, you can also find a link to the certificate in Google Drive in your Certificate Records sheet.

You can also resend a certificate if needed.

Why are exam-takers not receiving their certificates?

See this article for help.

Does Certify'em offer support?

Subscribers to Certify'em Gold and Platinum plans can email questions to certifyem@certify.com. Other users are welcome to email, but a guarantee of support or a timely response is not be guaranteed.

Where can I see the Terms of Service and Privacy Policy?

Terms of Service

Privacy Policy

Why are exam-takers asked to log in to to see my exam?

You need to change the Settings in your Google Quiz to allow anyone to access it, and not just restrict it to others in your same G Suite domain (as shown below). Uncheck the "Restrict to" box underneath "Requires sign in" in your Google Form/Quiz settings.

Can I let exam-takers know if they passed or failed?

By default Certify'em only shares a certificate if the exam-taker passes, and shows a generic message upon exam submission regardless of whether the exam-taker passed or failed. But you can use the native Google Quiz settings to give the exam-taker an indication of whether they passed or failed. See this help article for more.

You can also choose to send an email if the user doesn't pass. See Advanced Settings.

Can I send certificates at a later time, rather when someone responds?

Yes. See this article for instructions.

Can I have an exam that's not worth any points (such as for attendance)?

Yes. See this article for instructions.

Is Certify'em GDPR compliant?

Yes. Per GDPR, Certify'em is a Data Controller for individuals using it. All of your Certify'em related data resides in your Google Drive. Certify'em only acts on this data, and doesn't store any of it itself. So as far as GDPR goes for things like data portability, right to be forgotten, and access & restriction, Certify'em is GDPR compliant because Google Drive is. Certify'em also asks for all consent/permission upon install, and can be uninstalled by the user at any time, with all grades remaining only in the users Google Drive account afterwards.

Is Certify'em COPPA and FERPA compliant?

Yes. Certify'em doesn't store any data from the Google Forms or Form Responses it processes. All data lives only in the user's Google Drive. The user (i.e. teacher) is in full control of what respondent (i.e. student) information, if any, is included in the certificates shared to those respondents. Certify'em doesn't serve any ads. Certify'em also asks for all consent/permission upon install, and can be uninstalled by the user (i.e. teacher) at any time, with all information remaining only in the user's Google Drive account afterwards.

As such, yes, Certify'em can be used in a FERPA and COPPA compliant fashion.