FAQs

Please use the list of FAQs below to answer common questions and resolve common issues. Also see our Help Center for more detailed articles.

What is Certify'em?

Certify'em is an "Add-on" for Google Quizzes. It extends the functionality of Quizzes by allowing you to send a certificate when someone passes, and keep certification records.

Who makes Certify'em?

Certify'em was created by Dave Abouav, an independent software developer with years of experience creating Add-ons and Google Apps Scripts, including the second-most installed Add-on for Google Spreadsheets: Flubaroo.

Certify'em is not a Google product or project.

Is it free to use?

Certify'em is free to use today. A nominal, per-customer annual fee may be charged in the future for usage above some base amount, or for access to certain advanced features.

Why do I need a Google account?

Certify'em builds on top of Google Quizzes (aka "Forms"). These are stored in your Google Drive account, and hence a Gmail or G Suite account is needed for use. Certify'em also stores certification records in a Google Spreadsheet in your account.

How many certificates can I send?

If you're using a regular Gmail account, you can send up to 100 certificates per day*. If you're using a paid G Suite account, you can send up to 1,500 certificates per user per day*. These limits are imposed on Add-ons by Google, and not by Certify'em.

If you reach the limit, your exam will stop accepting responses until your daily email quota resets. This is to ensure that exam-takers can always receive a certificate if they take your exam. Users visiting your exam will see a message like "This exam is not currently accepting submissions. Please check back again later."

* Assumes no other installed Add-ons that are also sharing this daily email quota. The higher G Suite limit of 1,500 can take several billing cycles to kick in for new customers.

How do I install Certify'em?

Visit the Add-on page and click on the blue "+FREE" icon at the top-right. Authorize Certify'em to run in your account and get started. See the Instructions for more details.

Why must I authorize Certify'em to run in my account?

To do its job, Certify'em has to interact with certain files in your Google Drive, send email to exam-takers, and do other tasks essential to its operation. Google requires that Certify'em ask your permission for this type of access.

We only ask for this access so we can:

  • Grade Quizzes (aka "Forms") in your Google Drive upon exam submission.
  • Open your custom certificate templates (Google Docs).
  • Send emails to exam-takers (as you).
  • Create certification records in a Spreadsheet in your Google Drive
  • Track anonymous usage statistics (shown as "connect to an external service")

Does Certify'em look at or share my data?

Certify'em will never share your information. In fact, all of your information stays in your Google account (Drive and Gmail) and never resides on our servers. And Certify'em will never look at files in your Google Drive other than those it creates itself, or those which you specify to use as custom certificate templates.

What happens if someone doesn't receive, or loses their certificate?

All emails are sent from your Gmail or G Suite account, meaning they can be found in your "Sent" mail folder. Just search your Sent mail folder for the email (with attached certificate) and then forward it to the person.

Why are exam-takers not receiving their certificates?

See this article for help.

Does Certify'em offer support?

As Certify'em is currently not a paid product, there is no guarantee of support. You are welcome to email questions or suggestions to certifyem@certify.com, but a timely response is not guaranteed.

Where can I see the Terms of Service and Privacy Policy?

Terms of Service

Privacy Policy

Why are exam-takers asked to log in to to see my exam?

You need to change the Settings in your Google Quiz to allow anyone to access it, and not just restrict it to others in your same G Suite domain (as shown below). Uncheck the "Restrict to" box underneath "Requires sign in" in your Google Form/Quiz settings.

Can I let exam-takers know if they passed or failed?

By default Certify'em only shares a certificate if the exam-taker passes, and shows a generic message upon exam submission regardless of whether the exam-taker passed or failed. But you can use the native Google Quiz settings to give the exam-taker an indication of whether they passed or failed. See this help article for more.

Can I have an exam that's not worth any points (such as for attendance)?

You may wish to have an "exam" that is not scored, such as to send a certificate for attendance. You can do this in a few ways

  1. After the Identifier Questions (email, full name, etc), have a single question worth 1 point such as "Did you attend? Yes/No". Set the passing percentage to 100%.
  2. Include only Identifier Questions (email, full name, etc). Do not have any other questions following these. Set the passing percentage to any value. In this case, Certify'em will consider each exam taker to have passed with 100%.
  3. If you need to record additional information: Have as many questions as you want in the exam, but be sure to set the point value of all of them to 0 points, and also to set the passing percentage to "0%". In this case, Certify'em will consider each exam taker to have passed with 100%.