Why are emails being bounced/rejected?

What to do if emails are being bounced or rejected?

If you find that many emails sent by Certify'em are being rejected or bounced back to you, see the applicable suggestions below:

New G Suite Domain?

If your G Suite domain is relatively new, you may experience bounced emails when the recipient is outside of your own domain. This is because Google treats new domains more strictly when it comes to scripts and Add-ons to prevent them from being used maliciously by spammers.

To prevent and/or remediate this, it is strongly suggested you review the topic Does G Suite require any special setup to work with Certify'em?, especially the recommendations around configuring SPF, and ensuring your account is in good standing.

Even once these steps are followed correctly, it may take some time (i.e. weeks) before emails stop bouncing. In the interim, you can still share certificates using the "Share via: Google Drive" option in the "Advanced Settings" of Certify'em. This works because the email notifications are sent by Google Drive, and not Certify'em. Note that recipients will need a Google account (i.e. G Suite or @gmail.com) to be able to print or download the certificate. Else they will only be able to view the file and will have to take a screenshot of it.


Other Tips:

1. Remove any hyperlinks (i.e. www.mycoolclub.com) from the body of your email, as these can cause your email to look like SPAM by some filters.

2. If all of your emails always contain the same identical content, this can also make your emails appear as SPAM by some filters. Try varying up your content by using merge tags such as {{full name}}, {{email}}, and {{date}} such that each delivered email is slightly different. See this page (step 3) for a complete table of all available merge tags that can be used both in certificates, as well as emails. Be sure to do this both for certificate emails sent upon passing, and emails sent when exam-takers don't pass.

3. If you use G Suite, have your I.T. admin check if any Gmail "restrict delivery" settings have been set in the G Suite Admin Console (admin.google.com): Apps -> G Suite -> Settings for Gmail -> Advanced settings -> restrict delivery