Issue Certificates Manually

While Certify'em is most often used for its' Automatic Certification feature, it also supports manually issuing certificates from Google Form responses. 

You may use this capability if, for example, you turned OFF Automatic Certification in your exam, but still chose to accept responses in your Google Form. In order for individuals  to receive their certificates, you would then need to go back and manually process their Google Form responses. You might also use this feature to re-issue certificates to participants who for some reason did not receive theirs.

Too manually issue certificates, please follow the instructions below:

1. Access the "Issue Certificates Manually" Interface

From the Add-on menu in your Google Form, choose "Certify'em > Issue Certificates Manually".  A window like the one below will load in a few moments.

2. Locate the Response

The Resend Certificates interface has one row for each recently made Google Form response. These are responses that were made to the Google Form, whether or not Certify'em processed them. By default, only the last 30 days of responses are shown. You can increase this using the drop-down menu, but note that it may take longer to load.

Each row contains the following information, which you can use to locate the response(s) you wish to reprocess:

The responses are ordered from most recent to least recent. You can also filter by the value of the "Already Processed?" column.





3. Reprocess or Edit

Depending on your subscription plan, you will be able to take one or both of the actions below:

Click the "Process" Button

Once you find the response(s) you with to reprocess, click the "Process" button next to each. Responses can take anywhere from 20 seconds to 6 minutes to reprocess, so be patient.  Tip: You can process up to 10 responses at once. 

If processing of a response is successful, a new entry will be written to the Certificate Records sheet. If the response received a passing score, a new certificate (with new certificate ID) will be sent. Note that the "Timestamp" written in the Certificate Records sheet (column A) will reflect either the date and time when the original response was made, or the time you Edited the response (see below).


Click the "Process All" Button

This feature is not available in the free version of Certify'em.
If you select "No" from the "Already Processed" filter, a button will show on the right called "Process All". Click this button to have Certify'em step through all the responses that have not yet been processed. Do not close this window or your web browser, or let your computer go to sleep, else the processing will stop. 

If processing of a response is successful, a new entry will be written to the Certificate Records sheet. If the response received a passing score, a new certificate (with new certificate ID) will be sent. Note that the "Timestamp" written in the Certificate Records sheet (column A) will reflect either the date and time when the original response was made, or the time you Edited the response (see below).

Also note that normal quotas still apply, such as daily email quota, and that processing will stop if a quota is reached. If a quota is reached, you may start processing responses again once your quota has reset.

Click the "Edit" Button

This feature is not available in the free version of Certify'em.
Once you find the response(s) you with to reprocess, click the "Edit" button next to each. If your Google Form settings allow users to edit their responses (see image below), this will open a new window where you can edit the response on behalf of the user (i.e. to correct a type-o in their name). Once done editing, you will need to resubmit the Form.

Important Notes:

The image above shows the Google Form setting that allows for editing of responses.