You may wish to have Certify'em reprocess one or more Google Form (Quiz) responses. For example, say you turned OFF Certify'em in your exam but still chose to accept responses in your Google Form. In order for individuals to receive their certificates, you would then need to go back and reprocess their responses.
To reprocess responses and resend certificates, follow these steps outlined below.
1. Access the "Resend Certificates" Interface
From the Add-on menu in your Google Form/Quiz and choose "Certify'em > Resend Certificates". A window like the one below will load in a few moments.
2. Locate the Response
The Resend Certificates interface has one row for each Google Form response made over the past 30 days. These are responses made to the Google Form, whether or not Certify'em processed them. Responses older than 30 days are not shown.
Each row contains the following information, which you can use to locate the response(s) you wish to reprocess:
- Timestamp: Date and time when this response was originally submitted to this Google Form/Quiz. The timezone is shown in the column header.
- Email: Email address of the person who submitted the response.
- Full Name: The full name of the person who submitted the response (taken from the first question in your Google Form/Quiz following the email address).
- Percent: The quiz score as a percent (calculated as total points scored / total points possible).
- Already Processed? Indicates if Certify'em has already processed this response. Certify'em determines this by looking through the Certificate Records sheet that corresponds to this Google Form/Quiz. If an entry with matching timestamp and email is found, then the row will show "Yes" for this value. If not, or if the Certificate Records sheet cannot be found or opened, then "No" will be shown instead.
The responses are ordered from most recent to least recent.
3. Click the "Reprocess" Button
Once you find the response(s) you with to reprocess, click the "Reprocess" button next to each. Responses can take anywhere from 20 seconds to 6 minutes to reprocess, so be patient. If reprocessing of a response is successful, a new entry will be written to the Certificate Records sheet. If the response received a passing score, a new certificate (with new certificate ID) will be sent.
Tip: You can reprocess up to 10 responses at once.