Share for Support

To help investigate issues, Certify'em Support requires access to all the files related to Certify'em operation. This includes not only your Google Form, but also your certificate template, and Certify'em Records spreadsheet.

To share these files propoerly, please follow all of these steps exactly. Failure to follow all of the steps exactly will impede the investigation.

1. Open the Google Form where you use Certify'em, and select "Add collaborators" from the 3-dot menu, as shown below:

2. Enter the email address "certifyem-support@gleeda.net" into the box, then click "Share".

Note: To enable quicker support, after clicking "Send" you can also copy and paste the link to the Form directly in your email to Certify'em support (see step 6). 

3. Be sure to also share the Certificate Records sheet associated with this exam. To do so, open the Records sheet by clicking the link from the Certify'em controls in the Form, as shown below:

4. Once the sheet is open, share it with "certifyem-support@gleeda.net" with "Editor" access, as shown below:

5. In the same manner as steps 3, be sure to also share your Certificate Template file (Google Slide) with "certifyem-support@gleeda.net". Only "View" access is necessary for this file.

6. Send a quick email to certifyem-support@gleeda.net to update us that you have shared the Exam and Records sheet.

• For the quickest response, please paste the link to your Google Form in your email.

• Also include in this email your User ID, which is found in the "About Certify'em" window.

7. You may later revoke access to certifyem-support@gleeda.net on  your Form, Records sheet, and Certificate Template file in a similar manner.